Remote engagement: Removing barriers to inclusion in the context of COVID-19
This paper was developed from work coming out of the Community of Practice in light of challenges that lockdown and COVID-19 created for engagement / co-production.
Written in partnership with Humanly, this short paper outlines approaches and techniques to carrying out user engagement and co-production activities where traditional face to face methods aren't possible.
It includes case studies of good practice from initiatives including Trailblazer projects Business Health Matters and Blackwood Neighbourhoods for Independent Living.
The paper provides an array of remote engagement methods that organisations and businesses may wish to consider as they plan their research, including phone interviews, journaling, and card activities. With much engagement moving to online delivery, it highlights potential barriers around culture, IT literacy, confidence and trust building and gives examples of how these can be overcome.